Frequently Asked Questions

Ordering

How can I place an order?
You can order online, at our showroom, or contact our customer service representatives via email or phone:
Email/ els.building18@gmail.com
Call/ 094-146-2696
See our showroom location
When will my ordered items arrive?

In-Stock Items: Shipped within 7 business days. Use your tracking number to monitor delivery status on your invoice.

Pre-Orders: Estimated processing times are provided in your order confirmation.

Tip: We recommend checking stock availability online or contacting customer service before ordering.

How can I cancel my order?
To cancel all or part of your order, please contact us immediately. Orders are not officially canceled until confirmed by email. Once shipped, orders cannot be canceled—please refer to our Return Policy for options.
How do I track my order?
If you placed an order online, please log in to view your order history and tracking details. Guest shoppers can check their order status here. For orders placed via email or phone, please contact customer service for assistance.
When will I receive a notification for my order?
Items in multi-item orders may arrive in separate shipments. You will receive a tracking link for each package as soon as it ships.
Which payment options are available?
Accepted Payment Methods: PromptPay, Credit Card, Bank Transfer, and K-Payment Gateway.

Care & Maintenance

How do I clean my lamp?

Clean all of our products with a soft, dry cloth only. Do not use abrasive cleaners, scouring pads, or harsh chemicals such as hydrochloric acid, vinegar (acetic acid), ammonia, or metal silicates.

Mercury Glass: Clean using a soft duster or brush only. Wiping with a cloth or liquid solvents may strip or damage the delicate antique finish.

How to Clean & Polish Your Lamp When polishing is required, We recommend following these steps:

• Simichrome Polish – For chrome and nickel.

• Polishing Cloth – For silver.

• Bri-Wax – For brightening and protecting brass.

• Brasso – For removing stains and restoring the natural shine of hand-polished and buffed antique brass.

Important: For light silver and light brass finishes, do not use any polish. Clean with a soft, dry cloth only.

เว็บไซต์นี้มีการใช้งานคุกกี้ เพื่อเพิ่มประสิทธิภาพและประสบการณ์ที่ดีในการใช้งานเว็บไซต์ของท่าน ท่านสามารถอ่านรายละเอียดเพิ่มเติมได้ที่ Privacy Policy and Cookies Policy