Ordering

How can I place an order?
You can order online, at our showroom, or contact our customer service representatives via email or phone:
Email/ els.building18@gmail.com
Call/ 094-146-2696
See our showroom location
When will my ordered items arrive?

In-Stock Items: Shipped within 7 business days. Use your tracking number to monitor delivery status on your invoice.

Pre-Orders: Estimated processing times are provided in your order confirmation.

Tip: We recommend checking stock availability online or contacting customer service before ordering.

How can I cancel my order?
To cancel all or part of your order, please contact us immediately. Orders are not officially canceled until confirmed by email. Once shipped, orders cannot be canceled—please refer to our Return Policy for options.
How do I track my order?
If you placed an order online, please log in to view your order history and tracking details. Guest shoppers can check their order status here. For orders placed via email or phone, please contact customer service for assistance.
When will I receive a notification for my order?
Items in multi-item orders may arrive in separate shipments. You will receive a tracking link for each package as soon as it ships.
Which payment options are available?
Accepted Payment Methods: PromptPay, Credit Card, Bank Transfer, and K-Payment Gateway.
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