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Payment Terms and Conditions

By placing an order through our platform, you agree to comply with all operational guidelines, procedures, and policies outlined herein, including any subsequent updates. These terms apply to all orders and payment transactions made between you and The English & Thai Lamp.

• Valid Payment Methods: You agree to process payments using a valid credit card, debit card, or authorized payment gateway.

• Payment Cancellations: Payments cannot be canceled once processed, unless the order fails to meet agreed specifications, is not delivered, or differs significantly from the product description, subject to review and approval by us.

• Refund Eligibility: Refunds for completed transactions are issued solely upon our evaluation and approval.

• Original Payment Method: All approved refunds will be processed via the original payment method and returned to the account holder who initiated the purchase.

• Processing Timeframes: While we initiate approved refunds promptly, processing times may vary depending on your issuing bank or payment service provider.

Return & Exchange Policy

We take pride in the quality and craftsmanship of our products. If you need to request a return or exchange, please review our policy guidelines below:

• Return Window: Requests for returns or exchanges must be submitted within 7 days of receiving your item. • Conditions for Return: Items must be unused, in their original condition, and returned with all original packaging, tags, and proof of purchase. Custom-made or specialized items are not eligible for return unless defective.

• Replacements & Refunds: If a replacement item is out of stock, we will offer a store credit, an exchange for an item of equal value, or a full refund.

• Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a shipping error or a damaged/defective product on our part.

• Processing Time: Approved refunds or replacement shipments will be processed within 5–7 business days after we receive and inspect the returned item.
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